Termination Request from the Customer:
If a customer wishes to terminate their account, they must write to us at contactus@holaprimex.com. Once the same is acknowledged and accepted, the customer will lose all access to their trading accounts and web portal. In such cases, the Customer will not be eligible for any refund of the subscription fee.
Termination due to Prohibited Trading:
If the Customer engages in prohibited trading activities, the Company reserves the right to immediately restrict access to all Services and terminate the Customer’s account, without compensation. There would be no requirement for prior warning, and no refunds will be issued for any fees paid in such cases.
Refunds:
Refund requests must be submitted within 14 days of registration, provided no trading activity has occurred. Once trading begins, fees become non-refundable, with no possibility of partial or full refunds.
